Tuesday, July 28, 2009

KMAT-What Mantis Doesn't tell you.....

From the Mantis Customer Service Department:

Thank you for your email.  The one year return policy is not in effect for items purchased online through other establishments. 

Customer Service Representative
Mantis, LITTLE WONDER, and Classen
Now, according to this long winded notice-I CAN distribute this because I AM the intended recipient.  And, as such I want to tell the world that if you buy a high priced Mantis Electric Mower from Amazon.com in March, you cannot return it past April.  Mantis does not honor their famous "try it risk free" for anything they did not sell.  Of course they never mention this in their television or print ads.

So I am stuck with a really expensive, really awkward pair of electric shears-a weed whacker would cut the lawn better, and my lawn is tiny. The only green thing about this is the money Mantis gets, because I will have to go buy another lawn mower that will do the job.

I put the number to the customer service department up and invite anyone reading this to call Mantis and tell them to Kiss My Ass (or your ass if you'd rather). I really don't care whose ass they kiss as long as they pucker up well and often.

I'm going to send a link to the Mantis Customer service department as well, they may wish to kiss their own asses.


Mariana Soffer said...

What a strange object, do you do them yourself?How do you make it? or if you send it somewhere how is it made?

soulbrush said...

oh shit,a friend of mine also had this problem a long while back. they won't give a damn, we are 'small potatoes' to them. they can kmfa too!!!

Mim said...

I love KMAM

Debra Kay said...

Mariana-it's an electric powered reel mower-the problem is it sits too low and the reels get stuck, shorting the mower out.

I'll send the link to Mantis, I've posted on Amazon and Craigslist, and have pretty much exhausted my ill will.

The issue with me is that they spend a lot of money advertising their risk free guarantee-which is a total load of crap and appears to be deliberately deceitful.

studio lolo said...

mantis..the company that preys on people!

( creative license with pray/prey.)

Michele said...

OK before I get into my KMAs for the week, let me tell you to PLEASE file a complaint with the Better Business Bureau. You can do it online for free and I've always had a good outcome with them. They seem to be able to make business behave the way they should. Now, summer camps that don't cover the entire summer between end of school and beginning can KMA. I've been working at home with my 3 year old for two days and she is driving me nuts. I need camp. Wow, that seems to be the only thing I'm POd about this week. Shocking. Oh well, there's always next week. Thanks for giving us a place to air our greviences.

Debra Kay said...

Complaint filed with BBB! Great idea. It never really occurs to me that there are places to help people available-I always assume I must fight alone!

Michele said...

No need to fight alone. The BBB is greatness.